Careers at Chicken Salad Chick

Welcome to Chicken Salad Chick, where we offer delicious, made from scratch favorites served from the heart. You’ll find fresh ingredients, gracious hospitality, and happy people in our restaurants.

Interested in joining the Chick Family? We offer competitive pay, no fryers, no late nights, Sundays off, and a great culture. We're currently hiring all positions at the restaurant level, including Team Members and Managers. With over 200 locations in 17 states and plans for fast-paced growth, we have opportunities to advance your career in a purpose-led company that believes in Spreading Joy, Enriching Lives and Serving Others.

Watch this video to learn more!

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Instructional Designer | Chicken Salad Chick Jobs

Job Information

Chicken Salad Chick Instructional Designer in Atlanta, Georgia


The E-Learning Course Developer role is part of Chicken Salad Chick’s Training team which creates operational training and development programs for our restaurant teams. The position is responsible for designing, developing and evaluating training and other performance improvement solutions to support core on-line restaurant training from a team member level through the restaurant general manager, and above. Primary role responsibilities will be to support brand initiatives to revamp core on-line training and standards execution.

Essential Responsibilities

  • E-Learning Design and Development

  • Develop and maintain core on-line training programs to help support restaurant team members, restaurant management and above restaurant leaders. Make recommendations for revisions or retirement for these programs.

  • Develop training solutions that are creative, engaging and relevant to restaurant team members and management while supporting the needs of the business. Solutions include, but are not limited to: job aids, eLearning courses, videos, instructor-led, performance support, and mobile-enabled support.

  • Conduct needs analysis to ensure training content and programs align with the needs of the business and maintain Chicken Salad Chick standards.

  • Test and evaluate training solutions to ensure performance gap is closed and needs are met.

  • Project Management

  • Lead project teams of internal and external subject matter experts (SMEs) in the development of new training content and programs.

  • Manage project timelines and deliverables using design tools and templates to ensure consistency and timely progress against project milestones. Make recommendations to improve or simplify existing tools and templates as needed.

  • Strategic Impact

  • Participate on cross-functional project teams in support of strategic goals.

  • Build relationships with cross-functional team members and franchisees, both inside and outside of scheduled project work, to help gain insight, identify needs and create best-in-class learning solutions.

  • Training Innovation

  • Maintain awareness of industry trends and technology available that could result in a reduced cost of training, make efficiency improvements to current processes, and make learning fun and impactful.

Required Knowledge, Skills and Abilities

  • Strong eLearning design and development skills. Experience with Articulate and Rise or Captivate is required

  • Strong understanding of instructional design methodologies and adult learning theory, with the ability to translate requirements into terms easily understood by non-technical individuals

  • Experience developing blended learning solutions that drive performance improvement

  • Strong written and verbal communication skills, with the ability to edit content and grammar consistently

  • Strong organizational and project management skills with the ability to prioritize and manage multiple overlapping tasks for self and through others

  • Ability to collaborate, influence and communicate effectively across various levels of management.

  • Expertise working with Microsoft Office Suite including Excel, Word, and PowerPoint; preferred experience with Adobe Suite software, such as Illustrator, Fireworks, Premier Pro and Photoshop

  • Samples of previous work are required

  • Strong collaboration and teamwork capability

  • Ability to deliver a strong work product under tight deadlines

  • Strong attention to detail

  • Project management experience

  • Excellent communications skills and comfortable presenting to all organizational levels

  • Ability to travel 0-25%

Education and Experience

  • Experience in Instructional Design, E-learning course development or related field

  • Experience in a corporate Training and Development role preferred

  • Experience working with/in the restaurant industry preferred

  • Experience developing team member and/or management curriculums preferred

  • Experience working in a franchise environment is a plus

Physical Demands

  • Exerting up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including papers, boxes and/or computer equipment.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.