Careers at Chicken Salad Chick

Welcome to Chicken Salad Chick, where we offer delicious, made from scratch favorites served from the heart. You’ll find fresh ingredients, gracious hospitality, and happy people in our restaurants.

Interested in joining the Chick Family? We offer competitive pay, no fryers, no late nights, Sundays off, and a great culture. We're currently hiring all positions at the restaurant level, including Team Members and Managers. With over 200 locations in 17 states and plans for fast-paced growth, we have opportunities to advance your career in a purpose-led company that believes in Spreading Joy, Enriching Lives and Serving Others.

Watch this video to learn more!

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IT Support Specialist | Chicken Salad Chick Jobs

Job Information

Chicken Salad Chick IT Support Specialist in Atlanta, Georgia

Description

Essential Responsibilities

  • Primary tier one tech support agent, effectively troubleshooting all support tickets and calls, and ensuring proper and effective use of applications and systems for both the restaurants and corporate office.

  • Act as subject matter expert in all aspects of assigned primary applications, including point of sale system and back office system, regarding its functionality and associated technologies.

  • Act as secondary subject matter expert for other IT related systems deployed, and support as needed.

  • Work with company or franchised locations to identify inefficiencies and value opportunities.

  • Assist and participate in developing solutions to technology gaps.

  • Assist in application configuration.

  • Provide feedback in the development of related training programs, as needed.

  • Provide overall field feedback on special projects.

  • Provided priority assistance to restaurant teams during restaurant openings, as needed.

  • Perform all functions in keeping with standards and approved departmental processes.

Required Knowledge, Skills and Abilities

  • Excellent written and oral communication skills.

  • Strong phone support skills including the ability to remain calm and supportive during stressful calls.

  • Ability to listen and understand manager’s needs and pain points.

  • Ability to create solutions that create value for the restaurant operator.

  • Excellent organization skills.

  • Ability to work effectively both independently and in a group setting.

  • Strong technical aptitude and the ability to learn new systems and technologies and enforce their proper application to the business.

  • Understanding of technology terms, workflows, data flows and integrations associated with the project.

  • 10-20% Travel required.

  • Ability to work some nights and weekends.

Education and Experience

  • Bachelor’s or Associate’s degree preferred, or equivalent work experience.

  • Knowledge of restaurant industry (operations, management) preferred.

  • Previous experience in similar role preferred