Chicken Salad Chick Jobs

Job Information

Chicken Salad Chick IT Support Specialist in Atlanta, Georgia


Essential Responsibilities

  • Primary tier one tech support agent, effectively troubleshooting all support tickets and calls, and ensuring proper and effective use of applications and systems for both the restaurants and corporate office.

  • Act as subject matter expert in all aspects of assigned primary applications, including point of sale system and back office system, regarding its functionality and associated technologies.

  • Act as secondary subject matter expert for other IT related systems deployed, and support as needed.

  • Work with company or franchised locations to identify inefficiencies and value opportunities.

  • Assist and participate in developing solutions to technology gaps.

  • Assist in application configuration.

  • Provide feedback in the development of related training programs, as needed.

  • Provide overall field feedback on special projects.

  • Provided priority assistance to restaurant teams during restaurant openings, as needed.

  • Perform all functions in keeping with standards and approved departmental processes.

Required Knowledge, Skills and Abilities

  • Excellent written and oral communication skills.

  • Strong phone support skills including the ability to remain calm and supportive during stressful calls.

  • Ability to listen and understand manager’s needs and pain points.

  • Ability to create solutions that create value for the restaurant operator.

  • Excellent organization skills.

  • Ability to work effectively both independently and in a group setting.

  • Strong technical aptitude and the ability to learn new systems and technologies and enforce their proper application to the business.

  • Understanding of technology terms, workflows, data flows and integrations associated with the project.

  • 10-20% Travel required.

  • Ability to work some nights and weekends.

Education and Experience

  • Bachelor’s or Associate’s degree preferred, or equivalent work experience.

  • Knowledge of restaurant industry (operations, management) preferred.

  • Previous experience in similar role preferred