Description
General Job Description
As a Manager of Training at Chicken Salad Chick, you will be our Brand ambassador and must always demonstrate and uphold our culture. In this role, you will be responsible for planning, directing and coordinating training programs for the organization, managers and team members in their respective roles so they can deliver on our promise to Spread Joy, Enrich Lives, and Serve Others. You will also oversee a staff of Regional and Corporate Trainers.
You will be expected to learn all Brand standards, follow them and inspire others to do the same. The Training & Development Department seeks to continuously improve its methods and materials and your feedback will be essential in achieving this goal.
Duties and Responsibilities
Interview, onboard and develop training team members; teach training methods and skills to training team
Prepare and manage training team members’ schedules; assign and follow up on training projects to complete them on time
Conduct performance reviews for training team members; create and implement team and individual development plans to prepare training team members for leadership roles
Establish open lines of communication with franchise owners and managers to facilitate training self-sufficiency
Facilitate in-restaurant and classroom training
Evaluate the effectiveness of training programs
Continually improve training methods, materials and delivery
Oversee the creation of training materials to align training with the organization’s strategic goals; work with cross-functional teams to develop supportive training materials
Create and manage a training budget, operate within the established department budget
Assist with Company initiatives and provide operational support when needed
Qualifications
Education
Bachelor’s degree in Human Resources, Education, Business Administration or related field
Experience
Five years of work experience in a related occupation
Leading and working with a team
Other
Must be able to travel up to 75% of the time
Must be able to demonstrate the Chicken Salad Chick culture
Must be comfortable presenting material in both a classroom and in-restaurant environment
Proficient with Microsoft Word, Excel, PowerPoint and Outlook ( experience with PhotoShop and e-learning authoring software is a plus )
Key Competencies
Physical Requirements
