JOB DESCRIPTION – ASSISTANT MANAGER
Reports to: General Manager
Summary of Position
Direct, coordinate, implement & manage the planning, organizing, training and leadership necessary to achieve identified objectives/goals for sales, cost controls, employee hiring/training/retention, Guest service/satisfaction, product quality, and cleanliness/sanitation. Position is responsible for ensuring adherence & compliance for all standards of operating a CSC location.
Duties & Responsibilities
§ Be a key support person for the GM as a Brand Ambassador for Chicken Salad Chick.
§ Understand & adhere/comply to all policies, procedures, standards, specifications, guidelines and training programs.
§ Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
§ Ensure that all products are consistently prepared and served according to CSC standards.
§ Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
§ Control cash and other receipts by adhering to cash handling and reconciliation procedures.
§ Make employment and termination decisions consistent with GM guidelines/direction.
§ Operationally fill in where needed to ensure guest service standards and efficient operations.
§ Continually strive to develop staff in all areas of managerial and professional development.
§ Prepare all required paperwork, forms, reports in an organized and timely manner.
§ Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
§ Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
§ Oversee and ensure that employee performance appraisals are completed on a timely basis.
§ Schedule labor for anticipated business activity to provide optimal Guest service, product quality and operating standards while maintaining desired cost control goals for labor.
§ Always adhere to Brand Standards for uniform appearance and personal grooming.
Company Introduction
Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.
